Questions buyers ask first
If your question is not here, send it with your enquiry and we will answer it in writing.
Are you a factory or a trading company?
We are the workshop. Design, mould-making, casting, welding, printing, painting and crating happen in our own Shanghai facility with our own crew. We do not broker the work out.
What do you need for a first quote?
Site photographs, approximate dimensions, the intended environment (interior / exterior), the destination country and your target date. A sketch or reference image helps but is not required.
Can you work from our architect's drawings?
Yes. We regularly build from another studio's package and return shop drawings for approval before fabrication.
How do you handle overseas installation?
Most export projects are installed by a local contractor using our numbered fixing drawings and assembly guide. We can also send a supervisor for complex or high-value pieces.
What are your payment terms?
A deposit is due at order confirmation and the balance before dispatch. Exact terms are stated in the proforma invoice for each project.
Do you supply samples?
Yes. Material and finish sample panels are supplied for approval before full production on most projects.
What is your typical lead time?
Small 3D printed works take 7-12 working days. Most fabricated projects take 20-45 working days; large scenic programmes are phased over 45-120 days.
Which Incoterms do you work with?
FOB Shanghai is our default, and CIF or DAP can be arranged. The term is fixed in the proforma invoice, not assumed.
Can you reproduce a damaged panel later?
For cast and printed work we retain the master mould or digital file against your project number, so a replacement can be made without re-commissioning the design.
Do you provide compliance documentation?
We supply material declarations, fixing drawings and component datasheets for the destination market. Any project-specific certification is agreed at order stage.
Still have a question?
Send it with your project details and we will reply within 48 hours on business days.
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